What We Do
With so many options, so much flexibility, and increasingly higher expectations, the 21st century traveler seeks experiences that go beyond the vacations and business trips of yesteryear. We advise travel and leisure companies – hotel, airlines, passenger rail and bus operators, theme parks, cruise operators, gaming and lottery companies, tour operators and travel agencies, and concessionaires – how to develop growth strategies to improve their business and captivate these exacting customers.
What We Think
SXSW 2023
Today’s consumers want to travel, but they expect venues to be cleaner and adventures to benefit their health and the planet.
Read MorePost-COVID Trends in the Airline Economic Analysis
Airline networks have transitioned to achieve more efficient operations, while accommodating a post-pandemic resurgence of leisure travel.
Read MoreGlobal Aviation Takes Off Again
Significant headwinds remain as industry navigates challenges such as tight labor markets, higher operating costs, and supply chain snarls.
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A forecast update on the global commercial airline fleet and aftermarket for 2023.
Global Fleet and MRO Market Forecast 2023-2033
Read MoreSafe And Seamless Traveler Journey: Global Guidelines
This report was written in collaboration with the World Travel & Tourism Council.
Read MoreHOTEL–HOSPITAL
A guide for handling hotel-hospital conversions during a crisis.
COVID-19 RESPONSE PLAYBOOK
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Next-Gen Pilots
Our Flight Operations Brief, based on a global survey and extensive interviews with industry leaders, explores the industry's resurgence.
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Happy Customer Healthy Company
How to make the (gold) rush to personalize travelers’ experiences profitable for travel companies.
Read MoreA DIGITAL IDENTITY FOR SAFER, HEALTHIER TRAVEL
Governments, industry associations, and travel providers must join forces and take immediate action to define standards for each component of the traveler digital profile.
