Infographic: Millennials vs Boomers
Millennials and baby boomers account for about half the US population. But as health consumers, they have little in common. This infographic compares their wants and concerns.
Oliver Wyman Health
Infographic: Healthcare’s Digital Disruptors
Six ways that the new generation of connective technologies can impact the industry and drive long-term value.
Consumer Loyalty and the “Happiness Halo”
How can healthcare organizations design a better consumer experience? Focus on building emotional connections—especially with interactions that aren’t typically warm and fuzzy.
Don't Lose Sight of Consumer Engagement
Pharma companies and providers in search of better solutions must look to the patient experience for answers.
New Front Door to Healthcare: Retailers Take Starting-Point Advantage
With their existing customer base, brand loyalty, physical footprint, and health resources, retailers will play a significant role in offering consumers alternative sites of care.